Q: I'm not sure which size to get.
A: If you are not sure which size to get, it is advisable to get the next higher size for you. For example, if you typically wear a medium, get a large. This is in case the costume size you want runs slightly smaller.
Q: What is the normal processing time after an order is placed?
A: It typically will take 1-2 business days to process an order after the order is placed. After processing, your order will be shipped via the shipping method you selected.
Q: What is "USPS First Class?"
A: USPS First Class Shipping is shipping either through United Stares Postal Service First Class or UPS Ground, both of which which typically takes 3-5 business days to arrive. We select the service based on the weight of your package but you only pay the flat fee listed at checkout.
Q: What does the shipping method "1-2 Day Priority/ Express?" mean?
A: Deliveries are normally sent USPS First Class or UPS Ground which can take 3-5 business days to arrive (continental US only). If you select "1-2 Day Priority/ Express" we will ship your item using USPS Priority (Much Faster Delivery) which takes 1-2 business days to arrive (excluding weekends and holidays). Please note Priority/ Express shipping is not rush processing and we still require 1-2 days to process the order before it gets shipped out.
Q: Why did I get a package with a item(s) missing?
A: We store items we sell at a few warehouses. We may occassionally need to breakup your shipment into two or more packages. However this will not cost you more in shipping. You only pay the original shipping cost at the time of checkout. We normally notify you ahead of time so you are aware that items will arrive across more than one package.
Q: Why did I get an email that only some of my items purchased were "fulfilled?"
A: Since we store items across multiple warehouses, as parts of an order are packaged and shipped (fulfilled), we mark those items accordingly which triggers a notification that is sent to you. Please wait patiently as the rest of your order is also fulfilled and you are notified.
Q: I received an email that an item I purchased is out of stock. Why was I able to purchase it?
A: Being out of stock is frustrating both for us and for our customers. We strive to remove any out of stock item from our website as soon as possible to avoid overselling. On occassion, we may not remove an item fast enough which will result in overselling an item. If that is discovered, we will issue a refund as quickly as possible for that item and fulfill the rest of your order. Please accept our sincere apology if this is the case for you.
This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Attention California residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and Asylum Zone takes all necessary steps to comply with all applicable safety and health requirements.
Below, we provide a Prop 65 link to info for each item that requires the Prop 65 warning. https://oehha.ca.gov/proposition-65