Cart 0

Ordering, Returns and Exchanges

Thank you for shopping asylumzone.com. Your satisfaction is our highest priority. Please read below for our return policy and other important policies about shopping at asylumzone.com

 

SHOPPING AT ASYLUMZONE.COM

When shopping for a halloween costume, if you are unsure of which size to purchase, it is advisable to purchase one size larger than you would normally buy. This is because sizes vary from manufacturer to manufacturer and some costumes tend to run on the smaller side of their respective size.

 

PROCESSING AND SHIPPING AN ORDER

Orders placed at www.asylumzone.com are typically processed within 2 BUSINESS DAYS OR LESS after the order is placed. Therefore, orders placed on Friday, Saturday or Sunday would be processed by Monday or Tuesday. The order will be processed first, then shipped via whichever method you choose. However, during the busy Halloween season, we strive to ship orders very quickly. If you need to cancel your order please do so by email within 2 hours of placing your order or before the order is processed.  Orders with an expedited shipping method cannot be canceled once placed because they are processed sooner and may be shipped out before they are marked as processed. Once the order is processed and marked fulfulled the order cannot be cancelled, as it has been pulled, processed and shipped.

 

INTERNATIONAL SHIPPING

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

HOW TO RETURN AN ITEM

Items cannot be returned after October 20th. For example: If you purchase an item October 18th you have until October 20th to return that item (with a confirmed post mark no later than Oct. 20th). During the non-busy Halloween season (Nov. 16 - Oct. 20,  there is a 10 day return policy on all items, with the following conditions:

1. Merchandise must be factory sealed and unused to receive a refund. Items returned used, opened or damaged will not be processed for a refund and additional shipping charges will be required to ship the used items back to you.

2. Opened items cannot be returned unless defective.

3. Defective items will be replaced with the SAME item only. If that item is out of stock a store credit in the form of a gift card by email will be issued.

4. No returns of any kind are accepted on makeup items, intimate wear such as lingerie or hosery, items that go in the mouth such as gold teeth or glowing mouth pieces, 

Shipping charges are not refundable. We do not pay for postage on returns.

 

RETURN PROCEDURE

The following procedures must be followed or the return will be refused. Include the original printed email or online invoice. To obtain a refund for a non-defective product, you must return the product factory sealed. You must obtain a "RETURN MERCHANDISE AUTHORIZATION (RMA)" Number From www.asylumzone.com Before returning a product, use the "contact us" feature and state your order number and that you wish to return your item. Wait until you receive a response with an RMA. Once you have the RMA, you may then send the item back as per the instructions below. We will not accept any returns without an RMA. The RMA number must be written on your return Package. Any products returned without an RMA# will not be accepted for return processing. www.asylumzone.com IS NOT RESPONSIBLE FOR ANY PRODUCT NOT RETURNED IN THE MANNER STATED ABOVE AND YOU WILL NEED TO PAY FOR POSTAGE IF YOU WISH TO GET THE RETURN BACK.

 

Ship to:

AsylumZone.com
Returns Department
18017 Chatsworth St. Suite 418
Granada Hills, CA 91344

 

PRIVACY AT ASYLUMZONE.COM

Shopping online should never require you to give up any privacy. At www.asylumzone.com we believe in that wholeheartedly. We respect your rights to privacy, and if you decide to shop with us, the data stops here. Your personal information will never be sold or used by any other company in any way, shape, or form. We define "personal information" as your email address, home address, buying habits, company, phone number - anything that you provide to us as part of the purchase experience. We do not share any of this information with other companies. In fact, unlike many companies, we do not sell "personally unidentifiable" information. If you haven't heard of this yet, it is where companies sell their database, but they remove all "personally identifiable" information, usually leaving in things like zip codes, states, birthdates, etc. In summary, we don't sell any data, to any one, at any time. Period.

 

SECURE SHOPPING AT

WWW.ASYLUMZONE.COM www.asylumzone.com uses up-to-date technology to protect your credit card information via Shopify.com. All personal information is stored on a secure server.

Sale

Unavailable

Sold Out